Refund policy

 

Sometimes it’s not a bad thing to be insecure.   For example, we here at Goodr are desperately trying to fill the emotional hole in our hearts with love from our customers.  We really want you to love us. Please love us. We need this.

As part of our desperate cry for attention, we want to ensure that you are 100% satisfied with the product you purchased and that you will talk us up to all your friends (who you should totally introduce us to).  To help get you there we offer a 30-day return/exchange period on all items ordered on goodr.co.nz with the following caveats:

• Any returned or exchanged items must be in the same condition as delivered to you, meaning they are unworn, unused, and undamaged (exceptions to damage from bear attacks made on a case-by-case basis)

• Warranty runs from the original purchase date

• All returns and exchanges must be initiated from the original point of sale (i.e. goodr.co.nz)

TO RETURN A PRODUCT:

1. If your item(s) meets the criteria above, contact our Customer Happiness and Wellness Team at sales@ippnz.co.nz. In your email, please provide a hand-drawn picture of a pirate fighting an octopus and your order number and product SKU(s) you wish to return, and reasons for return.
2. Once your email request is received, our team will provide a paid shipping label to return your items. 
3. Print the label out and drop your package off with your mail carrier or at the nearest post office.
4. Once the product is returned and passes inspection, the Goodr Customer Happiness and Wellness Team will process the refund to the original payment method used during checkout.

Please allow up to 10 business days for credit to clear.

Remember, any original shipping charges will not be included in the refund.

TO EXCHANGE A PRODUCT:

1. If your item(s) meets the criteria above, contact our Customer Happiness and Wellness Team at sales@ippnz.co.nz.
2. In your email, please provide a hand-drawn picture of a pirate fighting an octopus and your order number as well as the product you wish to exchange, and reasons for exchange.
3. Once approved, YOU will be responsible for the cost of shipping of the product to Goodr. We will not be responsible for returned products lost in transit. We encourage using a reliable shipping service with tracking information.
4. Once all items have been received, our Customer Happiness and Wellness Team will ship the new item(s) back to you.

We do NOT currently accept returns or exchanges on international orders. All sales of those items are final.

Please feel free to contact our Customer Happiness and Wellness Team with any questions at sales@ippnz.co.nz.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.